QUALITY_METRICS serve as the backbone of any effective quality management system.
There are six essential quality metrics that can help us to elevate our business performance:
1️⃣ Quality_Rate
↳ % of products/services that meet quality standards
↳ High rate = effective processes, satisfied customers
↳ Low rate = improvement needed
2️⃣ Rework_Percentage
↳ Proportion of work that must be redone due to defects/errors
↳ High percentage signals process inefficiencies
↳ Leads to increased costs and wasted resources
3️⃣ Defective_Parts_Per_Million (DPPM)
↳ Quantifies the # of defective parts in a million produced
↳ Crucial for manufacturers
↳ Helps identify trends in defects
↳ Guides improvements in production processes
4️⃣ Defects_Per_Million_Opportunities (DPMO)
↳ Similar to DPPM, but considers total opportunities for defects
↳ Comprehensive quality performance metric
↳ Allows organizations to assess processes holistically
↳ Helps target specific areas for improvement
5️⃣ Process_Capability
↳ Evaluates process output within specified limits
↳ Helps organizations determine process consistency
↳ Assesses ability to meet customer demands
6️⃣ Process_Capability_Index (Cpk)
↳ Takes process capability analysis a step further
↳ Measures process centredness within its specifications
↳ Higher Cpk = better performance
↳ Demonstrates less variability in processes
